Good customer service is the mainstay of your business. Many companies have failed to grow to their full potential because a rival gave their customers a more personalized experience. Your customers don’t care about your experience with anyone but them, and they have come to expect that experience to be personalized. With vTiger you can get ahead of the game and make tracking and dealing with your customers a breeze.
We can help you with your vTiger Integration and ensure that you get the most out of this powerful and flexible platform. Every aspect of vTiger is customizable to conform to the unique needs of your business and your customers. Not only can you track your customers, but with the powerful tools vTiger puts at your disposal, you can link those customers with their purchases, their salesperson and trouble tickets they have submitted.
One of the customizable tools that you can use is the vTiger Calendar Popup. This calendar may prove to be the tool you can’t live without. When we install this tool, we can link the calendar entries to your contacts, leads, organization, tickets and opportunity information. Imagine setting up a meeting with a customer and giving your salesperson the data on past purchases, problems and the solutions, and the ability to also create new linked records, such as new sales. This gives your sales team the information they need to properly pitch the customer and also personalizes that experience. Your customer will know you care if your salesperson knows everything about their account.
Another great tool is the vTiger Duplicate Check. How many times have you closed a trouble ticket only to find there is another ticket for the same problem? What do you suppose he customer thinks when their problem has been solved and a customer service rep calls to help solve the solved problem?This is not a good look for any business and with your customers’ busy day, it can be an annoyance to them.
With vTiger you no longer have to worry about that. The duplicate checker automatically checks for duplicates when you open it up. It can also be customized to notify you as you type that a duplicate record exists. The duplicate is displayed in a pop-up box so you can decide what to do with it. You can stop creating it, continue to create it or you can merge your record with the existing record on the fly.
With tools like these for your business, you can’t go wrong. Call us today.
We can help you with your vTiger Integration and ensure that you get the most out of this powerful and flexible platform. Every aspect of vTiger is customizable to conform to the unique needs of your business and your customers. Not only can you track your customers, but with the powerful tools vTiger puts at your disposal, you can link those customers with their purchases, their salesperson and trouble tickets they have submitted.
Another great tool is the vTiger Duplicate Check. How many times have you closed a trouble ticket only to find there is another ticket for the same problem? What do you suppose he customer thinks when their problem has been solved and a customer service rep calls to help solve the solved problem?This is not a good look for any business and with your customers’ busy day, it can be an annoyance to them.
With vTiger you no longer have to worry about that. The duplicate checker automatically checks for duplicates when you open it up. It can also be customized to notify you as you type that a duplicate record exists. The duplicate is displayed in a pop-up box so you can decide what to do with it. You can stop creating it, continue to create it or you can merge your record with the existing record on the fly.
With tools like these for your business, you can’t go wrong. Call us today.
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